Before you order
Questions, answered plainly.
About made-to-order work, photographs, custom dimensions, delivery and looking after the piece once it reaches you.
Can I change the size or colours?
Yes, for pieces offered as made to order. Share the required dimensions, room photograph and colour references through the custom enquiry page. We will confirm feasibility, price and timeline before beginning.
Can I attach a sketch or room photograph?
Yes. Prepare your enquiry, open it in WhatsApp, then attach your photographs or PDF in the chat. Nothing is sent until you send the WhatsApp message.
How long does a made-to-order piece take?
Production and transit are separate. Check the estimate on your selected product or ask for a written estimate with your custom quotation.
Will a handmade piece look exactly like the photograph?
Small differences in line, pile and colour are normal in handmade work. Product pages distinguish actual photographs from visualised room settings or designs that have not yet been produced.
How is pricing calculated for a custom size?
Pricing depends on category, dimensions, material and the applicable size band. We confirm the calculated price before work starts.
How do ordering and payment work?
For a catalogue piece, choose its exact size, review your bag and pay the full final total through Shopify checkout. Delivery charges, applicable taxes and discounts are shown before payment. There is no later balance payment.
For custom or bulk work, send an enquiry first. The studio confirms the design, measurements, production estimate and final quote before you place the order and pay the agreed total. Preparing an enquiry does not place an order or take payment.
We share finished-product photographs or video for review before dispatch. After dispatch, use the tracking link in your order email. Keep your order number when contacting the studio.
How do I track delivery?
Tracking is shared after dispatch. See the tracking and shipping guide for more information.
What if the parcel arrives damaged?
Keep the packaging and contact us promptly with photographs of the piece, outer package and label. An unboxing video helps with a carrier claim. See returns and transit issues.
Do you accept trade or bulk enquiries?
Yes. Include quantity, dimensions, delivery location and target date on the enquiry form so production capacity and pricing can be checked together.
Still deciding?
A rough idea is enough to start the conversation.