Help from the studio
Delivery, returns and care
Clear guidance for a piece that is usually made after you order it. If anything is uncertain, send us your order number and we will answer from the studio.
After dispatch
Track an order
When your order leaves the studio, we send its tracking details to the email address or phone number supplied with the order.
If you have not received a tracking link, contact us with your order number and the name used at checkout.
From Bhadohi
Shipping
Most pieces are made to order. The making estimate is shown on the product page and delivery time starts after the piece is finished and dispatched.
We use India Post or D2DC depending on destination and serviceability. Tracking is shared after dispatch. Remote-area and carrier delays can change the arrival date.
Please check the address and phone number carefully before confirming the order.
If something is wrong
Returns and transit issues
If an item arrives damaged, incorrect or materially different from the confirmed order, contact us promptly and keep the packaging.
Send clear photographs of the item, the outer package and the shipping label. An unboxing video is especially useful for resolving transit damage with the carrier.
Because custom dimensions and made-for-you colourways are produced specifically for one customer, their return eligibility may differ from ready-made pieces. We will confirm this before accepting a custom order.
Keep it well
Materials and care
Tufted rugs and textiles
- Vacuum gently without a beater bar.
- Blot spills; do not rub them into the pile.
- Spot-clean cold with mild soap and test an unseen area first.
- Rotate floor pieces periodically for even wear.
- Some initial wool shedding is normal.
Mirrors and decorative pieces
- Dust with a soft, dry cloth.
- Keep fibre, resin and clay work away from sustained moisture and direct heat.
- Use the supplied or recommended mounting method for wall pieces.